What fees will I incur when using SmartRuns to accept and manage our registrations?
Software usage charge - the ability to create registration pages, manage registrations
and produce reports is part of this level of charges. These charges are applied regardless of whether there is a free or paid
event.
Handling charge - for accepting payments via Visa, MasterCard, Discover and American
Express.
When do we get paid from the registrations of our event(s)?
The SmartRuns payment service sends out two checks per month.
If I decide to use SmartRuns Event Payments, which credit cards can I accept?
VISA
MasterCard
Discover
American Express
Can someone pay by check?
SmartRuns processes checks as well as credit cards. You can choose to have
SmartRuns receive and process the checks. Another option is to have SmartRuns simply track the registrations while
you process the received checks.
Can I use SmartRuns for free event registrations?
Yes, SmartRuns can be used to register attendees to a free event in the same way you would use it to register someone
for a paid event.
What size does my logo need to be?
Your logo should be 72 DPI resolution.
Where can I view who registered for my event?
After logging into your SmartRuns Race Director page, you will see a list of menu options.
How does a participant receive event registration confirmations?
Each participant will have a Registration Confirmation Screen at the end of the online process and
The participant will receive an e-mail confirmation. The confirmation will be e-mailed to the address provided during the
registration process.
How does SmartRuns handle requests for refunds?
SmartRuns supports whatever refund policy you have specified in your Event Profile and will only process a refund when the request comes from the contact person specified in your Account Profile.
We do recommend your refund policy be as clear as possible to avoid any misunderstandings with your event participants.
If SmartRuns does process a refund, we charge a handling fee in addition to the credit card fee.
Does SmartRuns provide discounts for participants?
SmartRuns has many options for offering discounts to registrants. You can offer a time-based discount (such as an
"early bird" option which expires on a given date).
How can I gauge the number of registrations for my event(s)?
SmartRuns reporting tools enable you to view all of your event information. A popular option is to have a confirmation
e-mail sent to you each time a participants completes a registration.
How do I ensure promotional codes aren't shared or abused?
Promotional codes received from SmartRuns can be designated as one-time use. The SmartRuns electronic system will not
allow a second registrant to use the same personalized promotional code.
Is the SmartRuns web site secure?
Yes. SmartRuns uses fully secured web pages with LinkPoint's
128 bit SSL (Secure Socket Layer). Any information provided by the registrant or by the race director is protected.
SmartRuns System Requirements
For PC users Supported Operating Systems for PC
Windows XP
Windows 2000
Supported Browser for PC
Internet Explorer version 6
For Mac Users Supported Operating Systems for Mac
Mac OS X version 10.3.8+
Supported Browsers for Mac
Firefox 1.5.04
Netscape 7.2
General Requirements
Internet connection
Cookies and JavaScript must be enabled
Adobe Acrobat® Reader is required for use in the Print Center
Some parts of the product require the free J2SE™ Runtime Environment 5.0 Update 10
Missing requirements listed above? Click to download
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